When speaking with a customer on the shoulder of the road, where should you be positioned?

Positioning yourself on the passenger side of the customer's vehicle is the safest choice when speaking with a customer on the shoulder of the road. This positioning keeps you away from oncoming traffic, which is particularly important for your safety as well as the customer's. Being on the passenger side allows you to engage with the customer without exposing yourself to potential hazards from the road. Additionally, it enables you to maintain a good visual of the surrounding traffic situation while still providing assistance to the customer.

Choosing to stand on the driver's side could result in being placed in the path of vehicles that may not slow down or move over as intended. Although it might seem logical to engage with the customer from their driver's side, safety considerations should always take priority. Making sure the customer is out of their vehicle isn’t always necessary or advisable, as it could put them at risk as well. The selected position adds a layer of safety for both you and the customer, ensuring a secure environment while handling the situation.