When performing a towing and recovery operation, you should:

In towing and recovery operations, adhering to the training you have received is crucial for both safety and effectiveness. Following established protocols ensures that you perform the operation in a manner that has been tested and proven to maintain safety for both yourself and the vehicle involved.

If any uncertainties arise during the operation, reaching out to a supervisor for guidance is essential as they can provide clarification or additional instructions based on their experience and the company’s policies. This approach emphasizes professionalism and proper chain of command, ensuring that you make informed decisions rather than relying solely on the guidance of others who may not have the same level of expertise or understanding of the situation.

While customer advice can be well-meaning, they may lack knowledge of the protocol necessary for safe towing. Similarly, following dispatcher instructions is important; however, there may be instances where immediate situational assessments require more than what has been relayed over the radio. Involving law enforcement may be necessary in certain scenarios but is not always the first step in a recovery operation unless there are safety concerns or legal implications.

Thus, staying true to your training and seeking authoritative guidance when needed is the best practice in a towing and recovery scenario.