When interacting with an angry customer, what should you avoid doing?

When handling an interaction with an angry customer, it is essential to maintain a calm and professional demeanor. Engaging in an argument with a customer can escalate the situation and further irritate them. This approach not only undermines your ability to de-escalate their anger but can also damage the overall relationship with the customer and potentially reflect poorly on your organization.

Instead, referring the customer to a supervisor or explaining your capabilities can be productive alternatives. These actions demonstrate a willingness to assist and resolve the issue while keeping discussions respectful. By avoiding arguments, you promote a more constructive dialogue, which can lead to a satisfactory resolution for both parties involved.