What should a driver do if they cannot complete a service request?

Communication is crucial in the context of service requests, especially when a driver is unable to fulfill a customer’s needs. By communicating the situation to the customer, the driver demonstrates professionalism and respect for the customer's time and expectations. This action helps to set realistic expectations and maintains transparency in the service process.

Effective communication can also provide an opportunity for the driver to explain the reason for the inability to complete the request, which can help build trust with the customer. Moreover, it allows the driver to potentially offer alternatives or solutions, leaving the customer informed and not feeling neglected.

In contrast, ignoring the customer overlooks the importance of engagement and can lead to dissatisfaction or frustration. Making excuses for the service failure does not address the issue and can damage the customer relationship. Thus, proper communication is the most constructive and respectful approach in such situations.