What is the role of the tow operator during a roadside assistance call?

The role of the tow operator during a roadside assistance call is primarily centered on ensuring safety and performing the tow operation efficiently. This includes assessing the situation at the scene, ensuring that both the operator and the public are safe, and executing the tow in a manner that protects the vehicle being towed as well as the operator’s equipment.

By focusing on safety, the operator mitigates risk factors that can arise from roadside operations, such as traffic hazards or unsafe vehicle positions. Efficiency in the tow operation ensures that service is rendered promptly, minimizing inconvenience for the motorist in need of assistance. This typically involves using proper techniques and equipment to secure the vehicle for transport.

While customer service is important, the primary responsibility of the tow operator during an assistance call is to manage the tow safely and effectively, rather than focusing on sales, inspections, or on-site repairs. These other aspects can play roles in the overall service but are not the main priority during a towing operation.