If you damage a vehicle during a tow, what should you do first?

When you damage a vehicle during a tow, it is essential to first show the customer the damage and notify the supervisor. This protocol ensures transparency and accountability in the situation. By visibly showing the customer what has occurred, you maintain professionalism and trust. Notifying your supervisor is also crucial; they can provide guidance on the next steps to take, such as documenting the incident and managing any customer concerns.

This approach prioritizes effective communication, keeps the customer informed, and helps to manage any potential disputes. Taking these steps can also help protect you and your company legally. Communicating openly about the incident can contribute to a resolution that is satisfactory to all parties involved, thereby maintaining professional standards and customer relations.