How should a driver handle a customer's inquiry about the towing fee?

Discussing the fee structure clearly is the best approach to handling a customer's inquiry about the towing fee. Transparency in communication fosters trust and helps the customer to understand the breakdown of costs involved. By clearly explaining the fee structure, a driver can provide additional context, such as factors that may affect pricing, such as distance or vehicle type, which helps customers feel informed and secure in their transaction.

This comprehensive explanation allows customers to make well-informed decisions and can reduce confusion or dissatisfaction later. It reflects professionalism and ensures that customers are aware of any potential additional costs, leading to a better overall experience.